Privacy Policy

Effective Date: March 1, 2026
Contact: help@croapp.com

Ecom Toolworks (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of users who interact with our Shopify apps, Magento plugins, and websites.

Information We Collect

We may collect and process the following information:

Store and Account Information: When you install our app from the Shopify App Store, we receive store details such as store name, domain, and email through Shopify’s secure API.
Usage Data: We collect non-personal data such as feature usage, performance metrics, and error logs to improve our products and services.
Website Analytics: Our website may use tools such as Google Analytics to collect information like IP address, browser type, pages visited, and time spent on our site. This helps us understand visitor behavior and improve our content and usability.
Cookies: We may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze website traffic.
Support and Communication Data: When you contact us (for example, via email or support form), we collect the information you provide such as your name, email address, and message details.

How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our apps, plugins, and website.
Offer technical support and respond to user inquiries.
Analyze app and website performance.
Communicate with you regarding updates, features, or policy changes.
Ensure compliance with Shopify’s and other platform requirements.

Data Sharing and Security

We do not sell or rent your personal information. Data may be shared only with trusted third-party service providers who assist us in operating our business (e.g., hosting, analytics) - and only to the extent necessary. We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure.

Data Retention

We retain information only as long as needed to fulfill the purposes described in this policy or as required by law.
When you uninstall our Shopify app, access to your store data is automatically revoked by Shopify.

Your Rights

You may request to access, correct, or delete your personal information at any time by contacting us at help@croapp.com.
You can also disable cookies or opt out of analytics tracking through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Effective Date.”

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
help@croapp.com